Shipping/Returns

Shipping

Though orders received during business hours are typically processed the same day they are received, it may take up to 48 hours after an order is placed to process, pack and ship an order.  Orders received after business hours, on a holiday or over a weekend are generally processed the next business day.  This time is added to the delivering carriers transit time to determine overall delivery time.

Standard delivery

Orders are sent via USPS Media Mail or FedEx/UPS Ground and are typically delivered within 2-6 business days. Deliveries to PO Boxes are made via the USPS Priority.

Orders received before 10:00 am are generally processed and shipped the same day.  Orders received after 10:00 am are typically shipped the following business day. In some circumstances, orders received after 10:00 am can be shipped the same day but arrangements must be made by contacting us in advance.

Shipment tracking information is made available via follow-up email message where possible, typically the business day following the date of shipment. Registered customers can also retrieve this information from their accounts.

 

Return/Refund Policy

You may return new, unopened items within 15 days of delivery for a 100% refund. Please email admin@stg.civilpepractice.com to begin the return process.

Please note, we are unable to accept returns of:

  • items not purchased from Civil PE Practice
  • used items
  • any product more than 15 days after it has been delivered.

The buyer is responsible for the shipping of the returned items.

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